Last updated: 1 May 2025

Privacy Policy

This policy explains how RapidWeb collects, uses, and protects your personal data. We take your privacy seriously and handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

RapidWeb is a web design and development business operating as a sole trader in the United Kingdom, trading under the name RapidWeb.

Contact: support@rapidwebdevs.co.uk
Website: rapidwebdevs.co.uk

For the purposes of UK GDPR, RapidWeb is the data controller of your personal data.

2. What Data We Collect

We only collect data that is necessary to provide our services and respond to your enquiries. This includes:

  • Contact form submissions — your name, email address, and any information you voluntarily include in your message
  • Email correspondence — any personal data you share when communicating with us by email
  • Project information — business name, requirements, and other details you provide when commissioning a project
  • Payment information — handled securely by our payment processor; we do not store card details

We do not collect sensitive personal data (such as health information, ethnicity, or financial account details) unless strictly necessary and with your explicit consent.

3. How We Collect Your Data

We collect your personal data when you:

  • Submit an enquiry or quote request via our contact form
  • Send us an email directly
  • Commission a project and provide project details
  • Correspond with us during an active project

Our contact form is processed by Formspree (formspree.io). By submitting the form, your data is transmitted to Formspree's servers and forwarded to us by email. Formspree's privacy policy can be found at formspree.io/legal/privacy-policy.

4. How We Use Your Data

We use your personal data solely for the following purposes:

  • To respond to your enquiry or quote request
  • To deliver the web design services you have commissioned
  • To communicate with you about your project
  • To issue invoices and process payments
  • To fulfil our legal and contractual obligations

We will never sell your data, share it with third parties for marketing purposes, or use it for any purpose other than those listed above.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract — processing is necessary to fulfil a contract with you or to take steps prior to entering into a contract (e.g. responding to a quote request)
  • Legitimate interests — processing is necessary for our legitimate business interests, such as responding to enquiries, provided your interests and rights do not override these
  • Legal obligation — where we are required to process data to comply with UK law (e.g. keeping financial records)

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Enquiries that do not result in a project — deleted within 12 months of last contact
  • Active and completed project correspondence — retained for up to 6 years for legal and accounting purposes, in line with UK HMRC requirements
  • Financial records — retained for 6 years as required by UK law

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct inaccurate or incomplete data
  • Right to erasure — you can ask us to delete your data where there is no legitimate reason to continue holding it
  • Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
  • Right to data portability — you can request your data in a structured, machine-readable format
  • Right to object — you can object to processing based on legitimate interests

To exercise any of these rights, contact us at support@rapidwebdevs.co.uk. We will respond within 30 days.

8. Cookies

Our website uses only strictly necessary cookies required for the site to function. We do not use tracking cookies, analytics cookies, or advertising cookies. As a result, no cookie consent banner is required.

If this changes in the future, this policy and the website will be updated accordingly.

9. Third-Party Services

We use a small number of third-party services to operate our website and business:

Each third party is responsible for their own data processing. We only use services that maintain appropriate data protection standards.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS and we use reputable hosting and form processing providers.

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

11. International Transfers

Your data is primarily processed and stored within the UK and European Economic Area. Where third-party services process data outside the UK or EEA (such as Formspree, which is US-based), we ensure appropriate safeguards are in place in accordance with UK GDPR transfer requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, please contact us first at support@rapidwebdevs.co.uk and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

14. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us:

RapidWeb
Email: support@rapidwebdevs.co.uk
Website: rapidwebdevs.co.uk